Where are we based?
Our head office is in Melbourne, Victoria. This is where our customer service centre is based where product experts are waiting to assist you 24/7!
HOW LONG DOES DELIVERY TAKE?
We will place your order immediately on receiving cleared funds into the Revolight bank account from your chosen payment method. From order placement, the shipment of your order will normally be delivered to you between 15-25 days from order placement (sometimes quicker). Should you have an urgent delivery requirement, please contact us and we can quote a faster shipment option for your needs. We are here to help!
What if the product I wish to purchase is not in stock?
Please contact one of our friendly representatives either via email, live chat or calling on +61468823118. We have multiple suppliers for many products and we will do our best to find your product needed. Alternatively, our product experts can recommend similar products to your requirement that may suit you need. We are here to help!
HOW MUCH IS THE SHIPPING?
All our product prices include shipping so you have no more to pay! The standard shipping option used will normally see your delivery arrive within 15-25 days (sometimes quicker).! Should you wish to receive your product more urgently, please contact us to discuss faster shipment options are their cost. We are here to help!
When can I expect to receive my refund?
You will receive an email confirmation once our accounts department processes any refund on your purchase. The funds will take 3-5 business days to return back to the account you initially paid with.
What if my product arrives damaged?
If you notice your order has been delivered to you in a damaged condition, you must contact our customer service team on +61468823118, within 7 days from the date of delivery. Please take photos of the condition of your delivery and send to us at firstname.lastname@example.org.
Where are our products made?
We are a retailer of innovative products from trusted brands and suppliers from all over the world. we carefully select outstanding products from outstanding suppliers as we aim to deliver outstanding service to you our customer! All products sold at Revolight are imported from overseas on an order basis and we go to extraordinary lengths to ensure that you will be satisfied with your purchase. Should you have any query please don't hesitate to drop us an email at email@example.com.
Do Revolight products come with Warranty?
Yes, the majority of the products purchased from Revolight are backed by Manufacturer's Warranty. This is in addition to any rights you may have under Australian Consumer Law. For additional peace of mind, some product also come with a 75-Day Buyer Protection Money Back Guarantee provided by the overseas supplier which covers not receiving an item as described, or your item not being delivered with Buyer Protection period. In addition to all these safeguards, should you have any query about your product or order, please contact our Customer Service team and we will gladly try to assist you. firstname.lastname@example.org.
How can I pay for my order online? Do you have Buy Now, Pay Later options?
When placing your order online, you can pay with Visa, MasterCard, American Express, or PayPal.
Does Revolight deliver to my location?
We deliver to 95% of Australians, so we probably deliver to you! Please note, we’re unable to deliver to PO (Post Office) Boxes.
Will I pay GST on my order?
All prices quoted on the Revolight website are inclusive of GST and Shipping. That's all you will pay! Should you require an urgent delivery, please contact us before placing your order and we will investigate and quote faster shipment options.
Unable to find satisfactory answers?
Drop us a line
We always want to hear from you should you have a question about a product or service provided by Revolight. Please drop us a message here as we will get back to you as soon as possible. Thank you!